Method and system for presenting custom-labeled surface material samples over a computer network

ABSTRACT

Preferred embodiments include associating surface material samples with a business entity within one or more computer databases wherein at least one of the surface material samples are labeled with information specified by the business entity. Data requests are received for at least one of the surface material samples and include an identifier of the business entity. A response to the data request includes at least one of the surface material samples and associated label information. The response to the data request may be layered based upon supply chain layer.

BACKGROUND OF THE INVENTION

[0001] 1. Field of the Invention

[0002] The present invention relates to data processing including business practice and management (US Class 705).

[0003] 2. Background Art

[0004] In many commercial industries today, manufacturers, distributors and retailers rely on custom-labeled merchandise to market a manufacturer's product under different brands that are unique to each participant in the supply chain. This methodology enables supply chain participants to leverage their goodwill and sell more products.

[0005] Prior art methodologies for custom-labeling goods include manually branding physical items with specific printing, text or other labeling that is unique to a particular manufacturer, distributor or retailer within a supply chain. What is needed is an automated methodology and system for custom-labeling content (e.g., goods, samples, media, etc.).

SUMMARY OF THE INVENTION

[0006] Preferred embodiments of the present invention include methods and systems for presenting custom-labeled surface material samples over a computer network. Preferred embodiments include associating surface material samples with a business entity within one or more computer databases wherein at least one of the surface material samples are labeled with information specified by the business entity. Data requests are received for at least one of the surface material samples and include an identifier of the business entity. A response to the data request includes at least one of the surface material samples and associated label information. The response to the data request may be layered based upon supply chain layer.

[0007] A third party may host part or all of the computer system supporting the presentation of custom-labeled surface material samples over the computer network. The business entity may enter into a contractual agreement with the third party to have custom-labeled surface material samples presented over the computer network. Automated business rules may govern service level configurations for the business entity for presenting custom-labeled surface material samples over the computer network.

[0008] The response to the data request may include providing access to an online catalog of surface material samples and associated custom label information. The online catalog may associate certain surface material samples with certain business entity products.

[0009] A brand name or logo may also be associated with the business entity and included in the response to the data request.

[0010] The surface material samples may be processed and presented to show color, pattern and texture accurately. The samples may be presented in a variety of light color temperatures and environmental conditions. In addition, the samples may be mapped onto a two or three-dimensional representation of an object or product.

[0011] The above objects and other objects, features, and advantages of the present invention are readily apparent from the following detailed description of the best mode for carrying out the invention when taken in connection with the accompanying drawings and claims.

BRIEF DESCRIPTION OF THE DRAWINGS

[0012]FIG. 1 illustrates a preferred system architecture for implementing the present invention within the surface material industry;

[0013]FIG. 2 illustrates an example of how custom content data may change at each stage of a hypothetical layered response construction;

[0014]FIG. 3 is a block flow diagram illustrating example licensee and site administrator architecture and functionality supported in accordance with the example fabric and finish implementation of the present invention; and

[0015]FIG. 4 is a block flow diagram illustrating a preferred methodology for implementing the present invention.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0016] The following detailed description and associated drawings of the present invention concern preferred embodiments or implementations of the invention. Accordingly, the following description and associated drawings do not describe every conceivable and possible embodiment or implementation of the invention. Those of ordinary skill in the art will recognize that aspects of the present invention may be changed or otherwise adapted to best-fit a particular implementation of the present invention.

[0017] Applications of the present invention include, but are not limited to, the custom-labeling of any content or media that can be played, displayed or otherwise output by a computer device. Such content includes computer-generated graphics, pictorial representations of physical objects, samples, text, audio, video, etc. Types of computer output include graphical visual display, audio file output via speaker, download (e.g., to personal computer device, disk, etc.), upload (e.g., to network server, mainframe, peer computer, etc.), and others.

[0018] Content in the form of surface material samples includes a representation of any material that can be applied to an object to change its physical appearance (e.g., fabrics, finishes, carpets, laminates, paints, stains, textures, etc.). Typically, surface materials are applied to furniture, counter-tops, tables, walls, floors, ceilings and the like to enhance their appearance. Notably, the range of surface materials may also include non-textile products such as cosmetics and industrial materials.

[0019] Label information to be applied to content or media includes, but is not limited to, a brand or logo, pricing information, descriptive information, specification information, performance information, warranty information, contact information, etc.

[0020] For illustrative purposes only, preferred embodiments or implementations of the present invention may be described in the context of the fabric and finish industry. Surface materials utilized within this industry may include upholsteries, seating fabrics, panel fabrics, vinyls, paints, laminates, stains, etc. These surface materials may be brought to market by various textile manufacturers, furniture manufacturers, re-manufacturers, distributors and retailers who may supply or compete against one another with common fabrics and finishes.

[0021]FIG. 1 illustrates a preferred system architecture for implementing the present invention within the fabric and finish industry. Those of ordinary skill in the art will recognize that aspects FIG. 1 may be changed, rearranged or otherwise adapted to best-fit a particular system implementation of the present invention—inside or outside of the fabric and finish industry.

[0022] Block 100 encompasses an aspect of the present invention for processing and serving custom-labeled fabric and finish content (e.g., fabric and finish samples, etc.) to a plurality of distributed servers 102 a-102 n and/or client computers 104 a-104 n. As described in greater detail below, processing and serving data may additionally take place at distributed servers 102 a-102 n.

[0023] Communication with components of block 100 may be established in a variety of manners including a computer network (LAN, WAN, etc.), dial-up or other direct link, wireless link, etc. Preferably, communication with components of block 100 is via TCP/IP over the Internet.

[0024] Users of the custom text, branding and/or and pictorial representations of custom-labeled fabric and finish content include, but are not limited to, operators of client computers 104 a-104 n and/or administrators of servers 102 a-102 n. In a preferred arrangement, business entities administrating servers 102 a-102 n (e.g., textile manufacturers, furniture manufacturers, re-manufacturers, distributors, retailers etc.) enter into a contractual agreement for the right to use or access custom branding, text and/or pictorial representations of custom-labeled fabrics and finishes, in an electronic format, from block 100. In one embodiment, the contractual agreement will be in the form a license agreement wherein the licensor administers block 100 and the licensee business entity administers servers 102 a-102 n. Via client computers 104 a-104 n, customers of the licensee business entities may access fabric and finish samples offered for sale by the licensee business entities.

[0025] In one implementation of the present invention, block 100 supports the creation, maintenance and sharing of multiple electronic catalogs for licensee business entities. These catalogs may contain the custom branding, text and/or pictorial representations of custom-labeled fabrics and finishes in an electronic format.

[0026] The catalog feature may be configured to associate specific fabric and finish samples with specific licensee products. For example, a furniture. manufacturer may sell an upholstered chair. Only 40 of the 5,000 total fabrics offered by the furniture manufacturer may be suitable for use on the particular model of upholstered chair. The catalog feature may be configured to associate only the 40 suitable fabrics with the particular model of upholstered chair.

[0027] In a preferred implementation of the present invention, operators of client computers 104 a-104 n (consumers, customers, end users, etc.) access content (catalogs, etc.) from block 100 via hyperlinks links on licensee Internet sites. Alternately, a client operator may access content from block 100 directly—without first browsing a licensee Internet site. The direct arrangement may occur, for example, where an advertisement, e-mail, business card, etc. communicates a URL to a client computer operator. Preferably, interaction between a client and licensee server and/or block 100 is via a standard Internet browser utilizing TCP/IP, HTTP, HTTPS, etc.

[0028] Licensee internet sites may be hosted on servers 102 a-102 n. These sites may contain hyperlinks to block 100 (represented in FIG. 1 by dotted lines). In one implementation, a licensee's entire product catalog is served electronically by block 100. In another implementation, a licensee maintains and serves its own electronic catalog containing hyperlinks to particular custom-labeled content served at block 100.

[0029] Internet server 106 is a gateway for client data requests from block 100. In one implementation, Internet server 106 dispatches these requests to appropriate application servers. In the fabric and finish example, application servers may include an administrative server 108, an application server 110, an image processing server 112, and a database server 114. In further accordance with the fabric and finish example, database server 114 may be in operable communication with databases including a layered branding chain database 116, a branded content database, 118 and an image repository 120.

[0030] In a preferred implementation of the present invention, surface material samples are processed and custom-labeled at application server 110. In one embodiment, such processing may take place in response to a client data request.

[0031] In addition, application server 110 may be configured to support layered responses to client requests for surface material samples and related related label information. In one embodiment of the present invention, layering responses includes the steps of adding, substituting and/or re-branding specification and related product data for successive tiers or points within a supply chain.

[0032] Data requests made by a client machine to the webserver 106 may contain business entity identifier, such as a licensee identifier. Entity identifiers may be implemented in a variety of manners include being coded into hyperlinks clicked from a client machine, read from a cookie on a client machine, or obtained through other methods depending on the needs of a particular implementation of the system.

[0033] In one embodiment, entity identifiers may be encoded within each data request to the web server 106. The web server passes these identifiers to the application server 110 which uses them to reference information such as the identity, profile, and layered response construction business rules from the layered branding chain database 116.

[0034] In addition, codes may provide additional information and/or association/indication as to the identity of a licensee, a specific licensee product or group of products to display, product marketing group, product or group information, etc. These codes may be implemented in a variety of manners. In one embodiment, these codes may be embedded within hyperlinks that are clicked from a client machine, read from a cookie on a client machine, or obtained through other methods depending on the needs of a particular implementation of the system.

[0035] For example, assume that a group of manufacturers, distributors and retailers are all licensees in operable communication with block 100. Assume that a manufacturer or “fabric mill” manufactures a particular type of furniture fabric. Three distributors supply this fabric to multiple retailers. Block 100 maintains knowledge of the supply chain relationships between the licensees and the custom-labeled surface material samples that are unique to each licensee. In one implementation, block 100 automatically identifies which tier or point within a supply chain that a particular request for content originates from.

[0036] Once the layer is identified, block 100 serves the appropriate content having the appropriate label information. For example, a surface material called “Red Fabric” by a manufacturer may be sold as “Sunrise” by a distributor, and resold as “Sunshine” by one retailer and “Sun Red” by another retailer.

[0037] In this example, block 100 delivers a product data set with a product name that is customized for content requests from particular points or tiers within that product's supply chain.

[0038]FIG. 2 illustrates an example of how sample label information may change at each stage of a hypothetical layered response construction. Underlined text indicates data that has changed from a previous layer in the supply chain. In this example, a client request from Retailer 2 for data about Product X will see a product named “Light Blue.” A client request from Distributor B for data about Product X will see a product named “Moon Rise.” Text-based information that may be presented in association with content such as a surface finish sample includes, to the extent applicable: the name of the product, the color, the other available colors, the fiber content, the weave type, the weight, the width, the performance, cleaning code, light-fastness, breaking strength, pattern repeat, recommended applications, roll size, seam slippage, flamability, U/L approval, etc. Performance characteristics may include antistain finish, colorfastness, strength, resistance, abrasion and moisture regain.

[0039] Referring again to FIG. 1, image processing server 112 serves up content to Internet server 106 and/or application server 110. In the fabrics and finishes implementation of the present invention, for example, this content may include product and sample imagery. Imagery may be presented in a variety of file formats including but not limited to .tiff, .bmp. jpg, .pdf, etc. Preferably, thumbnails of the images are provided to enhance initial content download time. Additional functionality may include a client ability to interactively zoom or otherwise magnify images.

[0040] Surface material samples may be delivered to or from aspects of block 100 via download, e-mail attachment, file transfer protocol (FT?), electronic data interchange (EDI), extensible mark-up language (XML), etc.

[0041] Preferably, surface material sample images are processed to show color, pattern and texture accurately for a variety of light color temperatures and environmental conditions. Products and samples may be displayed in a variety of different ambient lights (e.g., incandescent, flourescent, tungsten, natural lighting, sunshine, etc.). Color correction such as Kodak Verifi Color may be implemented to enhance the presentation of visual content. High-resolution color PDF documents may also be provided so that client operators can print true-to-life product and sample imagery. In yet another embodiment, the samples may be mapped (color mapped, bump mapped, texture mapped, etc.) onto a two or three-dimensional representation of an object or product. For example, a customer browsing a furniture retailer's inventory may be provided with functionality for selecting different chair fabric samples to be mapped onto a three-dimensional representation of a chair offered for sale by the retailer.

[0042] Databases in operable communication with database server 114 maintain content, data and relationships to support functionality hosted at the Internet server 106, the image processing server 112 and administrative server 108 (described herein).

[0043] Administrative server 108 may be configured to provide administrative functionality for managing data and/or content.

[0044]FIG. 3 is a block flow diagram illustrating example administration architecture and functionality supported in accordance with the example fabric and finish implementation of the present invention. In this example, authorized administrators and/or licensees access an administrative Internet site hosted on the Internet server (106 in FIG. 1) via a secure login, as represented in block 300. Upon login, authorized users are presented with a main administration page, as represented in block 302.

[0045] Upon selecting the site administrator hyperlink the user (if authorized) is presented with a site administration page, as represented in block 304. Here, the administrator selects from hyperlinks including “manage samples,” “manage sample codes,” etc. Upon selecting the “manage samples” hyperlink, the administrator is presented with a sample management page, as represented in block 306. The sample management page enables an administrator to identify default names for fabrics and finish samples, assign samples to licensee catalogs, edit the samples, add samples (including samples provided by licensees themselves), delete samples, etc. Modifying a sample includes defining an image for the sample, defining attributes for the sample (e.g., description, sample code, technical information, etc.), defining whether the sample is “active” within the system, etc.

[0046] Managing sample and relationship codes, as represented in block 308, includes functionality for associating attributes with surface material samples, associating surface material samples with business entities, associating surface material samples with label information, etc. For example, sample and relationship codes may be configured for a particular business entity to define what surface material samples or groups of surface material samples to display to the business entity's customers. Sample and relationship codes may also associate label information with surface material samples. In one embodiment of the present invention, the business entity itself may define some or all of the label/sample attribute data that pertains to that business entity's surface material samples.

[0047] Authorized administrators and/or authorized licensees accessing the administrative server 108 have access to a licensee administration page, as represented in block 310. Here, administrators and/or licensees have the option of viewing and configuring licensee account information as represented in block 312, viewing an online catalog configuration overview as represented in block 314, and managing samples included within an online catalog as represented in block 316.

[0048] Licensee account information may include the licensee's formal name, one or more e-mail address to which customer sample orders and other correspondence may be forwarded, contact information for the licensee and licensee service level.

[0049] Table 1 below contains 4 example licensee service level configurations in accordance with the hypothetical fabric and finish implementation of the present invention. Level Level Description Automated Business Rules 1 Standard Showroom Features: Fabrics and Patterns made active in Browse an up-to-date fabric and finish the global catalog do not appear in any library by category licencee's catalog until explicitly Search for specific item by category, added by an administrative action. color, or style Every Fabric and Pattern made Search results display small thumbnail inactive in the global catalog is images for quick review immediately and automatically made Click on a thumbnail image for a large inactive in the licensee's catalog. detail image and specification When global patterns and fabrics are information added to a licensee's catalog, they Print or save any detailed sample default to the “active” state. image and specification in PDF format Sample orders are routed to the Add fabrics and finishes to project file sample order address referenced from that can be e-mailed to anyone for the licensee's profile. further discussion, opinions, and approvals Make finish selections and add them to sample order Easily place online sample orders. Users may request samples be delivered to their own address or directly to a client Private Label System Features: Branded Fabric and Finish Sample Room, including branded project files and PDF information sheets Include any or all fabrics from global catalog Kodak Verifi Web Accurate Color System (www.verifi.net) Sample order routing to Licensee or directly to a fulfillment center Licensee-defined product grading All fabrics and finishes can follow licensee-specific naming conventions 2 Standard Showroom Features: Fabrics and Patterns made active in Browse an up-to-date fabric and finish the global catalog do not appear in any library by category licensee's catalog until explicitly added Search for specific item by category, by an administrative action. grade, color, or style Every Fabric and Pattern made Search results display small thumbnail inactive in the global catalog is images for quick review immediately and automatically made Click on a thumbnail image for a large inactive in the licensee's catalog. detail image and specification When global patterns and fabrics are information added to a licensee's catalog, they Print or save any detailed sample default to the “active” state. image and specification in PDF format Sample orders are routed to the Add fabrics and finishes to project file sample order address referenced from that can be e-mailed to anyone for the licensee's profile. further discussion, opinions, and approvals Make finish selections and add them to sample order Easily place online sample orders. Users may request samples be delivered to their own address or directly to a client Private Label System Features: Branded Fabric and Finish Sample Room, including branded project files and PDF information sheets Include any finish material from any source Kodak Verifi Web Accurate Color System (www.verifi.net) Sample order routing to Licensee or directly to a fulfillment center Licensee-defined product grading All fabrics and finishes can follow licensee-specific naming conventions 3 Standard Showroom Features: Fabrics and Patterns made active in Click fabric or finishes link from a the global catalog do not appear in any product entry in furniture catalog to licensee's catalog until explicitly added browse and search only the finishes by an administrative action approved for use with the specific Every Fabric and Pattern made furniture product inactive in the global catalog is Search within approved finish set by immediately and automatically made grade, color, or style inactive in the licensee's catalog. Search results display small thumbnail When global patterns and fabrics are images for quick review added to a licensee's catalog, they Click on thumbnail image for large default to the “active” state. detail image and specification Materials imaged for a licensee are information associated with the material datarecord Print or save any detailed sample by identifier at upload. image and specification in PDF format Licensee materials entered into the Add fabrics and finishes along with global catalog do not appear in the name of furniture product with which licensee's catalog until they are they are associated to a project file that explicitly added. can be e-mailed to anyone for further Sample orders are routed to the discussion, opinions, and approvals sample order address referenced from Make finish selections and add them to the licensee's profile. a sample order Easily place online sample orders. Users may request samples be delivered to their own address or directly to a client Private Label System Features: Branded Fabric and Finish Sample Room, including branded project files and PDF information sheets Include any finish material from any source Kodak Verifi Web Accurate Color System (www.verifi.net) Sample order routing to Licensee or directly to a fulfillment center Licensee-defined product grading All fabrics and finishes can follow licensee-specific naming conventions 4 Standard Furniture Catalog Fabrics and Patterns made active in Features: the global catalog do not appear in any Basic furniture catalog in its own licensee's catalog until explicitly added window. by an administrative action. In many cases furniture is configurable. Every Fabric and Pattern made For instance, an office chair may be inactive in the global catalog is available with either loop or t-style arms. immediately and automatically made Each unique configuration will be inactive in the licensee's catalog. treated as a separate product. When global patterns and fabrics are Each furniture product has a single added to a licensee's catalog, they image, up to four specification attributes, default to the “active” state. and a memo field to hold a marketing Materials imaged for a licensee are description of the product. associated with the material datarecord Search furniture using up to three by identifier at upload. attributes. Licensee materials entered into the Furniture search results display small global catalog do not appear in the thumbnail furniture images for quick licensee's catalog until they are review explicitly added. Click on furniture thumbnail image for Sample orders are routed to the larger detail image and specification sample order address referenced from information the licensee's profile. Print or save any detailed furniture image and specification in PDF format Add furniture to a project file that can be e-mailed to anyone for further discussion, opinions, and approvals Standard Fabric and Finish Showroom Features: Click fabric or finishes link from a product entry in furniture catalog to browse and search only the finishes approved for use with the specific furniture product Search within approved finish set by grade, color, or style Search results display small thumbnail images for quick review Click on thumbnail image for large detail image and specification information Print or save any detailed sample image and specification in PDF format Add fabrics and finishes along with name of furniture product with which they are associated to a project file that can be e-mailed to anyone for further discussion, opinions, and approvals Make finish selections and add them to a sample order Easily place online sample orders. Users may request samples be delivered to their own address or directly to a client Private Label System Features: Branded Fabric and Finish Sample Room, including branded project files and PDF information sheets Include any finish material from any source Kodak Verifi Web Accurate Color System (www.verifi.net) Sample order routing to Licensee or directly to a fulfillment center Licensee-defined product grading All fabrics and finishes can follow licensee-specific naming conventions

[0050] The catalog overview function may include sample listings such as: all available samples within the global database, all samples from the global database that a licensee has included in its online catalog (by default name and/or licensee rename), and all licensee-specific samples within the licensee online catalog.

[0051] Administrative functionality for managing samples includes defining custom names, descriptions, pricing, etc. for the samples, editing the samples, adding new samples to the catalog, (including samples provided by licensees themselves), deleting samples, etc.

[0052]FIG. 4 is a block flow diagram illustrating a preferred methodology for implementing the present invention. In a computer server arrangement including at least one computer database, one or more surface material samples are selected and associated with a business entity as represented in block 400. This selection step may be governed by a service level configuration and/or one or more automated business rules, as discussed in greater detail above. As represented in block 402, custom label information is specified for at least one of the surface material samples. The custom label information may be default label information for the surface material sample(s), or be uniquely customized by the business entity as discussed above.

[0053] As represented in block 406, a request for a surface material sample is received and processed at the computer server arrangement. The request includes an identifier to specify the business identity with whom the request for data is associated. As discussed in greater detail above, the request for data may include additional information such as supply chain layer information, product information, etc.

[0054] As represented in block 408, an appropriate response is made to the data request. Typically, the response includes a graphical representation of the requested surface material sample and the custom label information associated with the sample—as may be specified by the business entity. Depending on the configuration of the data request and the business entity's service level configuration, responses to the data request may vary, as described in greater detail above. For example, responses to the data request may vary depending on the supply chain layer that the data request originated from.

[0055] While embodiments of the invention have been illustrated and described, it is not intended that these embodiments illustrate and describe all possible forms of the invention. Rather, the words used in the specification are words of description rather than limitation, and it is understood that various changes may be made without departing from the spirit and scope of the invention. 

What is claimed is:
 1. A method for presenting custom-labeled surface material samples over a computer network, the method comprising: in at least one computer database, associating one or more surface material samples with a business entity wherein at least one of the surface material samples is labeled with information specified by the business entity; receiving a data request for at least one of the surface material samples wherein the data request includes an identifier of the business entity; and responding to the data request wherein the response includes at least one of the surface material samples and associated label information.
 2. The method of claim 1 wherein the response to the data request is layered based upon supply chain layer.
 3. The method of claim 1 wherein a third party hosts the method for presenting custom-labeled surface material samples over a computer network.
 4. The method of claim 3 wherein the business entity enters into a contractual agreement with the third party to have custom-labeled surface material samples presented over a computer network.
 5. The method of claim 4 wherein automated business rules govern service level configurations for the business entity for presenting custom-labeled surface material samples over a computer network.
 6. The method of claim 1 wherein the response to the data request includes providing access to an online catalog of surface material samples and associated custom label information.
 7. The method of claim 6 wherein the online catalog associates certain surface material samples with certain business entity products.
 8. The method of claim 1 wherein the at least one computer database additionally associates a brand name or logo with the business entity and wherein the brand name or logo is also included in the response to the data request.
 9. The method of claim 1 wherein one or more of the surface material samples are processed and presented to show color, pattern or texture more accurately.
 10. The method of claim 1 wherein one or more of the surface material samples are presented in a variety of light color temperatures and environmental conditions.
 11. The method of claim 1 wherein one or more of the surface material samples are mapped onto a multidimensional representation of an object.
 12. A system for presenting custom-labeled surface material samples over a computer network, the system comprising at least one server computer in communication with at least one database and a computer network, the server computer operably configured to: (i) associate surface material samples with a business entity wherein at least one of the surface material samples are labeled with information specified by the business entity; (ii) receive a data request for at least one of the surface material samples wherein the data request includes an identifier of the business entity; and (iii) respond to the data request wherein the response includes at least one of the surface material samples and associated label information.
 13. The system of claim 12 wherein the response to the data request is layered based upon supply chain layer.
 14. The system of claim 12 wherein a third party hosts the method for presenting custom-labeled surface material samples over a computer network.
 15. The system of claim 14 wherein the business entity enters into a contractual agreement with the third party to have custom-labeled surface material samples presented over a computer network.
 16. The system of claim 15 wherein automated business rules govern service level configurations for the business entity for presenting custom-labeled surface material samples over a computer network.
 17. The system of claim 12 wherein the response to the data request includes providing access to an online catalog of surface material samples and associated custom label information.
 18. The system of claim 17 wherein the online catalog associates certain surface material samples with certain business entity products.
 19. The system of claim 11 wherein the at least one computer server is additionally configured to associate a brand name or logo with the business entity and include the brand name or logo in the response to the data request.
 20. The system of claim 11 wherein the at least one computer server is additionally configured to map one or more of the surface material samples onto a multidimensional representation of an object.
 21. A system for serving custom-labeled surface material samples to a business entity's customers over a computer network, the system comprising: a means for associating a business entity with surface material samples and custom labels therefor; a means for processing a business entity's customer requests for one or more surface material samples; and a means for presenting a response to the customer requests wherein at least one surface material sample is presented to the customer together with the associated custom label. 